@incollection{Muenchenberg2016,
  author    = {Jan M{\"u}nchenberg},
  title     = {ITIL-Prozesse im kooperativen Hochschulumfeld},
  series = {Kooperation von Rechenzentren},
  publisher = {DeGruyter},
  address   = {Berlin ; Bsoton},
  doi       = {10.1515/9783110459753-018},
  pages     = {205 -- 219},
  year      = {2016},
  language  = {de}
}