@inproceedings{Zimmermann2010,
  author    = {Martin Zimmermann},
  title     = {A Web Service Architecture for VoIP Services},
  series = {The Fifth International Conference on Internet and Web Applications and Services : ICIW 2010},
  editor    = {Guadalupe Ortiz Bellot and Hideyasu Sasaki and Matthias Ehmann and Cosmin Dini},
  publisher = {IEEE},
  isbn      = {978-1-4244-6729-7 (Elektronisch)},
  doi       = {10.1109/ICIW.2010.73},
  pages     = {445 -- 450},
  year      = {2010},
  abstract  = {Integrating voice / video communication into business processes can accelerate resolution time, reduce mistakes, and establish a full audit-trail of the interactions. Some VoIP service providers offer website based or plugin based solutions, which are, however, difficult to integrate with other applications. A promising approach to overcome these disadvantages is the development of appropriate Web Services to allow applications interacting with a VoIP system. We propose a generic framework for VoIP applications consisting of an XML-based service specification language and a set of reusable Web Service components. Service providers using the proposed service-oriented architecture can offer to their customers a protocol-neutral Web Service interface, thus enabling the deployment of a general and integrated VoIP solution.},
  language  = {en}
}