TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Zimmermann, Martin
ED  - Ortiz Bellot, Guadalupe
ED  - Sasaki, Hideyasu
ED  - Ehmann, Matthias
ED  - Dini, Cosmin
T1  - A Web Service Architecture for VoIP Services
T2  - The Fifth International Conference on Internet and Web Applications and Services : ICIW 2010
N2  - Integrating voice / video communication into business processes can accelerate resolution time, reduce mistakes, and establish a full audit-trail of the interactions. Some VoIP service providers offer website based or plugin based solutions, which are, however, difficult to integrate with other applications. A promising approach to overcome these disadvantages is the development of appropriate Web Services to allow applications interacting with a VoIP system. We propose a generic framework for VoIP applications consisting of an XML-based service specification language and a set of reusable Web Service components. Service providers using the proposed service-oriented architecture can offer to their customers a protocol-neutral Web Service interface, thus enabling the deployment of a general and integrated VoIP solution.
KW  - Web service architecture
Y1  - 2010
SN  - 978-1-4244-6729-7 (Elektronisch)
SB  - 978-1-4244-6729-7 (Elektronisch)
SN  - 978-1-4244-6728-0 (Print)
SB  - 978-1-4244-6728-0 (Print)
SN  - 978-0-7695-4022-1 (CD)
SB  - 978-0-7695-4022-1 (CD)
U6  - https://doi.org/10.1109/ICIW.2010.73
DO  - https://doi.org/10.1109/ICIW.2010.73
SP  - 445
EP  - 450
PB  - IEEE
ER  -