TY  - CHAP
U1  - Konferenzveröffentlichung
A1  - Reiter, Joachim
A1  - Müller, Andrea
A1  - Greschuchna, Larissa
A1  - Hartmann, Uwe
A1  - Schatz, Michael Daniel
ED  - Nah, Fiona Fui-Hoon
ED  - Siau, Keng
T1  - Next Level Service Performance - Intelligent Order Assistants in Automotive After Market
T2  - HCI in Business, Government and Organizations. Information Systems and Analytics
N2  - A car is only useful, when it runs properly – but keeping a car it running is getting more and more complex. Car service providers need a deep knowledge about technical details of the different car models. On the other hand car producers try to keep this information in their ownership. Digital data collection takes place every second on the car´s product life cycle and is stored on the car producers´ servers. The contribution of this paper is three-fold: we will provide an overview of the current concepts of intelligent order assistant technologies (I). This corpus is used to come to a more precise description of the specific service performance aspects (II). Finally, a representative empirical study with German motor mechanics will help to evaluate the wishes and needs regarding an intelligent order assistant in the garage (III).
KW  - Servqual
KW  - Automotive After Market
KW  - Intelligent Agents
KW  - User Acceptance
KW  - Car Repair Service Performance
Y1  - 2019
SN  - 978-3-030-22338-0 (eBook)
SB  - 978-3-030-22338-0 (eBook)
SN  - 978-3-030-22337-3 (Softcover)
SB  - 978-3-030-22337-3 (Softcover)
U6  - https://doi.org/10.1007/978-3-030-22338-0_9
DO  - https://doi.org/10.1007/978-3-030-22338-0_9
VL  - LNCS 11589
SP  - 114
EP  - 125
PB  - Springer
CY  - Heidelberg
ER  -