@incollection{GastM{\"u}ller2018,
  author    = {Gast, Oliver and M{\"u}ller, Andrea},
  title     = {Entscheidungsfindung: Die Rolle der Kundenemotionen - Was Mimik {\"u}ber Emotion und Entscheidung verr{\"a}t},
  booktitle = {Homo Connectus - Einblicke in die Post-Solo-{\"A}ra des Kunden},
  doi       = {10.1007/978-3-658-19133-7_7},
  institution = {Fakult{\"a}t Wirtschaft (W)},
  pages     = {141 -- 159},
  year      = {2018},
  language  = {de}
}