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A Web Service Architecture for VoIP Services

  • Integrating voice / video communication into business processes can accelerate resolution time, reduce mistakes, and establish a full audit-trail of the interactions. Some VoIP service providers offer website based or plugin based solutions, which are, however, difficult to integrate with other applications. A promising approach to overcome these disadvantages is the development of appropriate WebIntegrating voice / video communication into business processes can accelerate resolution time, reduce mistakes, and establish a full audit-trail of the interactions. Some VoIP service providers offer website based or plugin based solutions, which are, however, difficult to integrate with other applications. A promising approach to overcome these disadvantages is the development of appropriate Web Services to allow applications interacting with a VoIP system. We propose a generic framework for VoIP applications consisting of an XML-based service specification language and a set of reusable Web Service components. Service providers using the proposed service-oriented architecture can offer to their customers a protocol-neutral Web Service interface, thus enabling the deployment of a general and integrated VoIP solution.show moreshow less

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Metadaten
Document Type:Conference Proceeding
Conference Type:Konferenzartikel
Zitierlink: https://opus.hs-offenburg.de/8512
Bibliografische Angaben
Title (English):A Web Service Architecture for VoIP Services
Conference:International Conference on Internet and Web Applications and Services (5. : 09-15 May 2010 : Barcelona, Spain)
Author:Martin ZimmermannStaff MemberGND
Year of Publication:2010
Publisher:IEEE
First Page:445
Last Page:450
Parent Title (English):The Fifth International Conference on Internet and Web Applications and Services : ICIW 2010
Editor:Guadalupe Ortiz Bellot, Hideyasu Sasaki, Matthias Ehmann, Cosmin Dini
ISBN:978-1-4244-6729-7 (Elektronisch)
ISBN:978-1-4244-6728-0 (Print)
ISBN:978-0-7695-4022-1 (CD)
DOI:https://doi.org/10.1109/ICIW.2010.73
Language:English
Inhaltliche Informationen
Institutes:Fakultät Wirtschaft (W)
Institutes:Bibliografie
Tag:Web service architecture
Formale Angaben
Open Access: Closed 
Licence (German):License LogoUrheberrechtlich geschützt