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Next Level Service Performance - Intelligent Order Assistants in Automotive After Market

  • A car is only useful, when it runs properly – but keeping a car it running is getting more and more complex. Car service providers need a deep knowledge about technical details of the different car models. On the other hand car producers try to keep this information in their ownership. Digital data collection takes place every second on the car´s product life cycle and is stored on the carA car is only useful, when it runs properly – but keeping a car it running is getting more and more complex. Car service providers need a deep knowledge about technical details of the different car models. On the other hand car producers try to keep this information in their ownership. Digital data collection takes place every second on the car´s product life cycle and is stored on the car producers´ servers. The contribution of this paper is three-fold: we will provide an overview of the current concepts of intelligent order assistant technologies (I). This corpus is used to come to a more precise description of the specific service performance aspects (II). Finally, a representative empirical study with German motor mechanics will help to evaluate the wishes and needs regarding an intelligent order assistant in the garage (III).show moreshow less

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Metadaten
Document Type:Conference Proceeding
Conference Type:Konferenzartikel
Zitierlink: https://opus.hs-offenburg.de/3699
Bibliografische Angaben
Title (English):Next Level Service Performance - Intelligent Order Assistants in Automotive After Market
Conference:6th International Conference on HCI in Business, Government and Organizations (HCIBGO 2019), Held as Part of the 21st HCI International Conference (HCII 2019), Orlando, FL, USA, July 26-31, 2019
Author:Joachim ReiterStaff MemberGND, Andrea MüllerStaff MemberGND, Larissa GreschuchnaStaff MemberGND, Uwe Hartmann, Michael Daniel Schatz
Year of Publication:2019
Place of publication:Heidelberg
Publisher:Springer
First Page:114
Last Page:125
Parent Title (English):HCI in Business, Government and Organizations. Information Systems and Analytics
Editor:Fiona Fui-Hoon Nah, Keng Siau
Volume:LNCS 11589
ISBN:978-3-030-22338-0 (eBook)
ISBN:978-3-030-22337-3 (Softcover)
DOI:https://doi.org/10.1007/978-3-030-22338-0_9
Language:English
Inhaltliche Informationen
Institutes:Fakultät Wirtschaft (W)
Institutes:Bibliografie
Tag:Automotive After Market; Car Repair Service Performance; Intelligent Agents; Servqual; User Acceptance
Formale Angaben
Open Access: Closed Access 
Licence (German):License LogoUrheberrechtlich geschützt