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Wow, You Are Terrible at This!: An Intercultural Study on Virtual Agents Giving Mixed Feedback

  • While the effects of virtual agents in terms of likeability, uncanniness, etc. are well explored, it is unclear how their appearance and the feedback they give affects people's reactions. Is critical feedback from an agent embodied as a mouse or a robot taken less serious than from a human agent? In an intercultural study with 120 participants from Germany and the US, participants had to findWhile the effects of virtual agents in terms of likeability, uncanniness, etc. are well explored, it is unclear how their appearance and the feedback they give affects people's reactions. Is critical feedback from an agent embodied as a mouse or a robot taken less serious than from a human agent? In an intercultural study with 120 participants from Germany and the US, participants had to find hidden objects in a game and received feedback on their performance by virtual agents with different appearances. As some levels were designed to be unsolvable, critical feedback was unavoidable. We hypothesized that feedback would be taken more serious, the more human the agent looked. Also, we expected the subjects from the US to react more sensitively to criticism. Surprisingly, our results showed that the agents' appearance did not significantly change the participants' perception. Also, while we found highly significant differences in inspirational and motivational effects as well as in perceived task load between the two cultures, the reactions to criticism were contrary to expectations based on established cultural models. This work improves our understanding on how affective virtual agents are to be designed, both with respect to culture and to dialogue strategies.‚Ķshow moreshow less

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Metadaten
Author:Isaac Wang, Lea BuchweitzGND, Jesse Smith, Lara-Sophie Bornholdt, Jonas GrundORCiD, Jaime Ruiz, Oliver KornORCiDGND
Creating Corporation:Association for Computing Machinery
Publisher:ACM Press
Place of publication:New York
Year of Publication:2020
Pagenumber:8
ISBN:978-1-4503-7586-3
Language:English
Parent Title (English):Proceedings of the 20th ACM International Conference on Intelligent Virtual Agents
First Page:Artikel 55
Document Type:Conference Proceeding
Institutes:Bibliografie
Open Access:Zugriffsbeschränkt
Release Date:2020/12/16
Licence (German):License LogoEs gilt das UrhG
Note:
Konferenz: IVA '20. ACM International Conference on Intelligent Virtual Agents, Virtual Event, Scotland UK, October 19-23, 2020
DOI:https://doi.org/10.1145/3383652.3423887