Volltext-Downloads (blau) und Frontdoor-Views (grau)
  • search hit 4 of 6
Back to Result List

Next Level Service Performance - Intelligent Order Assistants in Automotive After Market

  • A car is only useful, when it runs properly – but keeping a car it running is getting more and more complex. Car service providers need a deep knowledge about technical details of the different car models. On the other hand car producers try to keep this information in their ownership. Digital data collection takes place every second on the car´s product life cycle and is stored on the carA car is only useful, when it runs properly – but keeping a car it running is getting more and more complex. Car service providers need a deep knowledge about technical details of the different car models. On the other hand car producers try to keep this information in their ownership. Digital data collection takes place every second on the car´s product life cycle and is stored on the car producers´ servers. The contribution of this paper is three-fold: we will provide an overview of the current concepts of intelligent order assistant technologies (I). This corpus is used to come to a more precise description of the specific service performance aspects (II). Finally, a representative empirical study with German motor mechanics will help to evaluate the wishes and needs regarding an intelligent order assistant in the garage (III).show moreshow less

Export metadata

Additional Services

Share in Twitter Search Google Scholar

Statistics

frontdoor_oas
Metadaten
Author:Joachim ReiterGND, Andrea MüllerGND, Larissa GreschuchnaGND, Uwe Hartmann, Michael Daniel Schatz
Editor:Fiona Fui-Hoon Nah, Keng Siau
Publisher:Springer (LNCS 11589)
Place of publication:Heidelberg
Year of Publication:2019
Pagenumber:12
ISBN:978-3-030-22338-0
Language:English
Tag:Automotive After Market; Car Repair Service Performance; Intelligent Agents; Servqual; User Acceptance
Parent Title (English):HCI in Business, Government and Organizations. Information Systems and Analytics 6th International Conference, HCIBGO 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part II
First Page:114
Last Page:125
Document Type:Conference Proceeding
Institutes:Bibliografie
Acces Right:Zugriffsbeschränkt
Release Date:2019/12/13
Licence (German):License LogoEs gilt das UrhG
DOI:https://doi.org/10.1007/978-3-030-22338-0_9