A Survey-Based Study to Identify User Annoyances of German Voice Assistant Users
- Voice user interfaces (VUIs) offer an intuitive, fast and convenient way for humans to interact with machines and computers. Yet, whether they’ll be truly successful and find widespread uptake in the near future depends on the user experience (UX) they offer. With this survey-based study (n = 108), we aim to identify the major annoyances German voice assistant users are facing in voice-drivenVoice user interfaces (VUIs) offer an intuitive, fast and convenient way for humans to interact with machines and computers. Yet, whether they’ll be truly successful and find widespread uptake in the near future depends on the user experience (UX) they offer. With this survey-based study (n = 108), we aim to identify the major annoyances German voice assistant users are facing in voice-driven human-computer interactions. The results of our questionnaire show that irritations appear in six categories: privacy issues, unwanted activation, comprehensibility, response quality, conversational design and voice characteristics. Our findings can help identify key areas of work to optimize voice user experience in order to achieve greater adaptation of the technology. In addition, they can provide valuable information for the further development and standardization of voice user experience (VUX) research.…
| Document Type: | Conference Proceeding |
|---|---|
| Conference Type: | Konferenzartikel |
| Zitierlink: | https://opus.hs-offenburg.de/6501 | Bibliografische Angaben |
| Title (English): | A Survey-Based Study to Identify User Annoyances of German Voice Assistant Users |
| Conference: | 9th International Conference (HCIBGO 2022), Held as Part of the 24th HCI International Conference (HCII 2022), Virtual Event, June 26-July 1, 2022 |
| Author: | Annebeth DemaeghtStaff MemberGND, Josef NerbStaff Member, Andrea MüllerStaff MemberGND |
| Year of Publication: | 2022 |
| Date of first Publication: | 2022/06/16 |
| Place of publication: | Cham |
| Publisher: | Springer |
| First Page: | 261 |
| Last Page: | 271 |
| Parent Title (English): | HCI in Business, Government and Organizations |
| Editor: | Fiona Fui-Hoon Nah, Keng Siau |
| Volume: | LNCS 13327 |
| ISBN: | 978-3-031-05544-7 (Online) |
| ISBN: | 978-3-031-05543-0 (Print) |
| ISSN: | 0302-9743 |
| DOI: | https://doi.org/10.1007/978-3-031-05544-7_20 |
| URL: | https://link.springer.com/chapter/10.1007/978-3-031-05544-7_20 |
| Language: | English | Inhaltliche Informationen |
| Institutes: | Fakultät Wirtschaft (W) |
| Institutes: | Bibliografie |
| Tag: | Conversational user experience; Voice User Experience; Voice assistants; Voice user interfaces | Formale Angaben |
| Relevance: | Konferenzbeitrag: h5-Index < 30 |
| Open Access: | Closed |
| Licence (German): |  Urheberrechtlich geschützt |