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Integrating voice / video communication into business processes can accelerate resolution time, reduce mistakes, and establish a full audit-trail of the interactions. Some VoIP service providers offer website based or plugin based solutions, which are, however, difficult to integrate with other applications. A promising approach to overcome these disadvantages is the development of appropriate Web Services to allow applications interacting with a VoIP system. We propose a generic framework for VoIP applications consisting of an XML-based service specification language and a set of reusable Web Service components. Service providers using the proposed service-oriented architecture can offer to their customers a protocol-neutral Web Service interface, thus enabling the deployment of a general and integrated VoIP solution.
This paper presents a streaming-based E-Learning environment where closer integration between learning and work is achieved by integrating multimedia services into manufacturing processes. It contains a comprehensive and detailed explanation of the proposed E-Learning streaming framework, especially the adaption of streaming services to mobile environments. We first analyze several scenarios where E-Learning streaming services can be integrated into manufacturing processes. To allow systematic and tailor-made integration, we develop a model and a specification language for E-Learning streaming services and apply the model using practical scenarios from real manufacturing processes. Adaption of multimedia streaming services to mobile devices is discussed based on Synchronized Multimedia Integration Language (SMIL). Last, we comment on the benefits of using E-Learning streaming services as part of manufacturing processes and analyze the acceptance of the developed system. The key components of our E-Learning environment are 1) an xml based streaming service specification language, 2) adaption of multimedia E-Learning services to mobile environments, and 3) Web Services for searching, registration, and creation of E-Learning streaming services.
This paper presents an approach where closer integration between learning and work is achieved by integrating multimedia services into manufacturing processes. The goal of E-Learning services integration in manufacturing processes is, through the development of new multimedia services, to accelerate and enhance the ability of manufacturing industry to capitalise on the emergence of a powerful global information infrastructure. In this paper we suggest to combine the areas of media streaming services and manufacturing processes, by providing electronic learning offerings as collections of media streaming services. The key components of our approach are 1) an xml based streaming service specification language, 2) automated configuration of distributed E-Learning streaming applications, 3) Web Services for searching, registration, and creation of E-Learning streaming services.
Most E-Learning projects tend to separate learning activities from everyday work. This paper presents an approach where closer integration between learning and work is achieved by integrating multimedia services into manufacturing processes. The goal of E-Learning services integration in manufacturing is, through the development of new multimedia solutions, to accelerate and enhance the ability of manufacturing industry to capitalise on the emergence of a powerful global information infrastructure. In this paper we suggest to combine the areas of media streaming services and manufacturing processes, by providing electronic learning offerings as collections of media streaming services. The key components of our approach are 1) an xml based streaming service specification language, 2) automated configuration of distributed E-Learning streaming applications, 3) web services for searching, registration, and creation of E-Learning streaming services.