A Web Service Architecture for VoIP Services
- Integrating voice / video communication into business processes can accelerate resolution time, reduce mistakes, and establish a full audit-trail of the interactions. Some VoIP service providers offer website based or plugin based solutions, which are, however, difficult to integrate with other applications. A promising approach to overcome these disadvantages is the development of appropriate WebIntegrating voice / video communication into business processes can accelerate resolution time, reduce mistakes, and establish a full audit-trail of the interactions. Some VoIP service providers offer website based or plugin based solutions, which are, however, difficult to integrate with other applications. A promising approach to overcome these disadvantages is the development of appropriate Web Services to allow applications interacting with a VoIP system. We propose a generic framework for VoIP applications consisting of an XML-based service specification language and a set of reusable Web Service components. Service providers using the proposed service-oriented architecture can offer to their customers a protocol-neutral Web Service interface, thus enabling the deployment of a general and integrated VoIP solution.…
Document Type: | Conference Proceeding |
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Conference Type: | Konferenzartikel |
Zitierlink: | https://opus.hs-offenburg.de/8512 | Bibliografische Angaben |
Title (English): | A Web Service Architecture for VoIP Services |
Conference: | International Conference on Internet and Web Applications and Services (5. : 09-15 May 2010 : Barcelona, Spain) |
Author: | Martin ZimmermannStaff MemberGND |
Year of Publication: | 2010 |
Publisher: | IEEE |
First Page: | 445 |
Last Page: | 450 |
Parent Title (English): | The Fifth International Conference on Internet and Web Applications and Services : ICIW 2010 |
Editor: | Guadalupe Ortiz Bellot, Hideyasu Sasaki, Matthias Ehmann, Cosmin Dini |
ISBN: | 978-1-4244-6729-7 (Elektronisch) |
ISBN: | 978-1-4244-6728-0 (Print) |
ISBN: | 978-0-7695-4022-1 (CD) |
DOI: | https://doi.org/10.1109/ICIW.2010.73 |
Language: | English | Inhaltliche Informationen |
Institutes: | Fakultät Wirtschaft (W) |
Institutes: | Bibliografie |
Tag: | Web service architecture | Formale Angaben |
Open Access: | Closed |
Licence (German): | Urheberrechtlich geschützt |