Chatbots in Academic Advising: Evaluating the Acceptance and Effects of Chatbots in German Student-University Communication
- In order to attract new students, German universities must provide quick and easy access to relevant information. A chatbot can help increase the efficiency in academic advising for prospective students. In this study we evaluate the acceptance and effects of chatbots in German student-university communication. We conducted a qualitative UX-Study with the chatbot prototype of Offenburg UniversityIn order to attract new students, German universities must provide quick and easy access to relevant information. A chatbot can help increase the efficiency in academic advising for prospective students. In this study we evaluate the acceptance and effects of chatbots in German student-university communication. We conducted a qualitative UX-Study with the chatbot prototype of Offenburg University of Applied Sciences (HSO), in order to determine which features are particularly relevant and which requirements are made by the users. The results show that acceptance increases if the chatbot offers quick and adequate assistance, furthermore, our participants preferred an informal communication style and valued friendly and helpful personality traits for chatbots.…
| Document Type: | Conference Proceeding |
|---|---|
| Conference Type: | Konferenzartikel |
| Zitierlink: | https://opus.hs-offenburg.de/8123 | Bibliografische Angaben |
| Title (English): | Chatbots in Academic Advising: Evaluating the Acceptance and Effects of Chatbots in German Student-University Communication |
| Conference: | International Conference on HCI in Business, Government and Organizations (10. : July 23-28, 2023 : Copenhagen, Denmark) ; held as Part of the 25th HCI International Conference |
| Author: | Annebeth DemaeghtStaff MemberGND, Natalie Walz, Andrea MüllerStaff MemberGND |
| Edition: | 1. |
| Year of Publication: | 2023 |
| Place of publication: | Cham |
| Publisher: | Springer |
| First Page: | 18 |
| Last Page: | 29 |
| Parent Title (English): | HCI in Business, Government and Organizations |
| Editor: | Fiona Nah, Keng Siau |
| Volume: | LNCS 14039 |
| ISBN: | 978-3-031-36048-0 (Softcover) |
| ISBN: | 978-3-031-36049-7 (eBook) |
| DOI: | https://doi.org/10.1007/978-3-031-36049-7_2 |
| Language: | English | Inhaltliche Informationen |
| Institutes: | Fakultät Wirtschaft (W) |
| Institutes: | Bibliografie |
| Tag: | Academic Advising; Chatbot; Empirical Studies; User Experience | Formale Angaben |
| Relevance: | Konferenzbeitrag: h5-Index > 30 |
| Open Access: | Closed |
| Licence (German): |  Urheberrechtlich geschützt |