Next Level Service Performance - Intelligent Order Assistants in Automotive After Market
- A car is only useful, when it runs properly – but keeping a car it running is getting more and more complex. Car service providers need a deep knowledge about technical details of the different car models. On the other hand car producers try to keep this information in their ownership. Digital data collection takes place every second on the car´s product life cycle and is stored on the carA car is only useful, when it runs properly – but keeping a car it running is getting more and more complex. Car service providers need a deep knowledge about technical details of the different car models. On the other hand car producers try to keep this information in their ownership. Digital data collection takes place every second on the car´s product life cycle and is stored on the car producers´ servers. The contribution of this paper is three-fold: we will provide an overview of the current concepts of intelligent order assistant technologies (I). This corpus is used to come to a more precise description of the specific service performance aspects (II). Finally, a representative empirical study with German motor mechanics will help to evaluate the wishes and needs regarding an intelligent order assistant in the garage (III).…
Document Type: | Conference Proceeding |
---|---|
Conference Type: | Konferenzartikel |
Zitierlink: | https://opus.hs-offenburg.de/3699 | Bibliografische Angaben |
Title (English): | Next Level Service Performance - Intelligent Order Assistants in Automotive After Market |
Conference: | 6th International Conference on HCI in Business, Government and Organizations (HCIBGO 2019), Held as Part of the 21st HCI International Conference (HCII 2019), Orlando, FL, USA, July 26-31, 2019 |
Author: | Joachim ReiterStaff MemberGND, Andrea MüllerStaff MemberGND, Larissa GreschuchnaStaff MemberGND, Uwe Hartmann, Michael Daniel Schatz |
Year of Publication: | 2019 |
Place of publication: | Heidelberg |
Publisher: | Springer |
First Page: | 114 |
Last Page: | 125 |
Parent Title (English): | HCI in Business, Government and Organizations. Information Systems and Analytics |
Editor: | Fiona Fui-Hoon Nah, Keng Siau |
Volume: | LNCS 11589 |
ISBN: | 978-3-030-22338-0 (eBook) |
ISBN: | 978-3-030-22337-3 (Softcover) |
DOI: | https://doi.org/10.1007/978-3-030-22338-0_9 |
Language: | English | Inhaltliche Informationen |
Institutes: | Fakultät Wirtschaft (W) |
Institutes: | Bibliografie |
Tag: | Automotive After Market; Car Repair Service Performance; Intelligent Agents; Servqual; User Acceptance | Formale Angaben |
Open Access: | Closed Access |
Licence (German): | Urheberrechtlich geschützt |